These Terms and Conditions apply to purchases made through www.articulosdeport.com. By placing an order, you acknowledge that you have read and accepted these Terms and Conditions.
1. Orders
Products displayed on the website are offered subject to availability. Product descriptions, prices, available options and applicable delivery information are provided before an order is placed.
An order is accepted once payment has been successfully processed and an order confirmation has been issued.
We may contact you using the email address provided at checkout where information is required to process or fulfil your order.
2. Order Processing
Orders are normally processed within 1–3 working days after payment confirmation.
Once an order has been prepared for dispatch, it will be handed to the selected delivery carrier for transportation to the delivery address provided at checkout.
3. Delivery
Orders to eligible European destinations are generally sent using DHL, FedEx or UPS Priority services.
The standard delivery period is approximately 5–12 working days from dispatch.
Tracking information will be sent to the email address provided when the order was placed. Where tracking information is available, updates may be provided at relevant stages, including dispatch, arrival at a logistics point and local delivery.
Delivery times may vary according to the destination and the carrier’s handling process. The stated delivery period is the standard delivery timeframe used for orders and does not limit any mandatory rights applicable to the purchase.
If an order remains undelivered after the standard delivery period, please contact us at gear@articulosdeport.com. We will contact the relevant carrier and review the shipment status. Following the outcome of the investigation and the circumstances of the order, we may arrange a full refund or a replacement shipment.
4. Risk During Delivery
For consumers to whom mandatory European consumer protection rules apply, the risk of loss or damage to the goods remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods.
The transfer of the goods to a delivery carrier does not by itself transfer the risk of loss or damage to the consumer.
Nothing in these Terms and Conditions is intended to restrict any mandatory rights applicable under the law governing the purchase.
5. Right of Withdrawal
Where the European right of withdrawal applies, consumers generally have 14 days from the day on which they, or a third party designated by them other than the carrier, obtain physical possession of the goods to withdraw from the purchase without giving a reason.
To exercise the right of withdrawal, please contact gear@articulosdeport.com with your order details and a clear statement that you wish to withdraw from the purchase.
Following a valid withdrawal, the goods should normally be returned without undue delay and no later than 14 days after the consumer has communicated the decision to withdraw. The direct cost of returning the goods may be borne by the consumer where this has been properly communicated before purchase, subject to applicable law.
Refunds will be made in accordance with the applicable legal requirements following a valid withdrawal.
6. Damaged or Defective Goods
If goods arrive damaged or have a defect, please contact gear@articulosdeport.com after receiving the order.
Please provide the order number together with clear photographs showing the condition of the goods and, where relevant, the packaging.
Where the information provided establishes that the goods were damaged or defective, we may arrange a refund or replacement without requiring the damaged item to be returned where appropriate.
This procedure does not limit any mandatory statutory remedies available to consumers under applicable law. Under EU consumer rules, defective goods may be subject to repair, replacement, price reduction or reimbursement rights as applicable.
7. Returns
For a return under the statutory right of withdrawal, the goods should be handled only to the extent necessary to establish their nature, characteristics and functioning.
Where the value of goods has been diminished through handling beyond what is necessary for this purpose, the applicable rules concerning diminished value may apply.
Separate procedures may apply to goods that are defective, damaged or otherwise not in conformity with the purchase.
8. Refunds
Where a refund is due, it will be processed in accordance with the applicable legal requirements and the circumstances of the purchase.
A refund may be issued following a valid withdrawal, an approved return, an established product issue, or an undelivered order where a refund is appropriate.
9. Customer Information
Customers are responsible for providing accurate delivery and contact information when placing an order.
If incorrect information supplied at checkout prevents delivery, please contact gear@articulosdeport.com promptly so that the available options can be reviewed.
10. Applicable Consumer Rights
Nothing in these Terms and Conditions excludes or limits mandatory consumer rights that cannot lawfully be excluded or restricted.
Where mandatory consumer protection legislation applies to a purchase, those statutory rights remain applicable.
11. Contact Information
Articulosdeport
Company: Artículos Deportivos Decathlon S.A. de C.V.
Address: Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico
Telephone: +52 (56) 69 99 35 94
Email: gear@articulosdeport.com
Website: www.articulosdeport.com