Articulosdeport respects the privacy of customers and website visitors. This Privacy Policy explains how personal information is collected, used, retained and handled when you visit www.articulosdeport.com, place an order or contact us.
1. Data Controller
The data controller responsible for the processing of personal data is:
Artículos Deportivos Decathlon S.A. de C.V.
Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
Articulosdeport operates the website and processes customer information for the purposes described in this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect:
- Name and contact details;
- Billing and delivery information;
- Email address and telephone number;
- Order details and transaction records;
- Information provided when contacting customer service;
- Website usage information, such as IP address, browser information and relevant access records;
- Information required to process and manage an order.
We only request information that is relevant to the purpose for which it is collected.
3. How We Use Personal Information
Personal information may be used to:
- Process and fulfil orders;
- Confirm purchases and provide order-related communications;
- Respond to customer enquiries;
- Manage returns, cancellations and other requests relating to purchases;
- Maintain transaction and business records;
- Meet applicable legal, accounting and tax obligations;
- Protect the website, business records and customers from unauthorised or unlawful activity where permitted by applicable law.
Where consent is required by applicable law, personal information will be processed on the basis of that consent. Where processing is necessary to fulfil an order or comply with a legal obligation, processing may take place on the corresponding legal basis.
4. Payment Processing
Payments made through the website are processed by Stripe.
When you choose to make a payment, relevant payment and transaction information is provided to Stripe for payment processing. Card details submitted during checkout are handled by Stripe in accordance with Stripe’s applicable privacy documentation and are not stored by Articulosdeport as a complete card number or card security code.
Stripe may process personal data in connection with payment processing and related services. Stripe’s own privacy practices apply to the information that Stripe processes. Customers may review Stripe’s privacy information through the Stripe Privacy Centre. Stripe Privacy Centre
5. Legal Bases for Processing
For customers located in the European Economic Area, personal data may be processed where necessary to perform a contract, comply with a legal obligation, pursue legitimate interests where applicable, or on the basis of consent where consent is required.
We do not process more personal information than is reasonably required for the relevant purpose.
6. Data Retention
Personal information is retained only for as long as it is required for the purpose for which it was collected or for a period required by applicable legal, accounting, tax or contractual obligations.
Our standard retention periods are:
- Customer enquiries: generally up to 24 months after the enquiry has been closed.
- Account information: while the account remains active and, where applicable, for up to 24 months following the last account activity.
- Order and transaction records: generally up to 6 years after the relevant transaction or the end of the customer relationship, where required for business, accounting, tax or contractual purposes.
- Records required for legal claims or obligations: for the period necessary to establish, exercise or defend the relevant legal position or to comply with the applicable legal requirement.
- Marketing information based on consent: until consent is withdrawn or the information is no longer required for that purpose.
Where applicable law requires a longer retention period, the relevant information may be retained for that longer period. Once personal information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.
This approach follows the GDPR storage-limitation principle, under which personal data should not be retained for longer than necessary for the relevant purpose.
7. Sharing Personal Information
Personal information may be disclosed where necessary to operate the website, process orders, process payments, provide customer support, maintain business records or comply with legal obligations.
Where another organisation processes personal information on our behalf, appropriate contractual arrangements and applicable data protection requirements will apply.
We do not sell customers’ personal information.
8. International Data Transfers
Because Articulosdeport operates from Mexico and serves customers in Europe, personal information may be processed or accessed in countries outside the country in which the customer is located.
Where European data protection law applies, transfers of personal information outside the European Economic Area will be carried out using a lawful transfer mechanism recognised under applicable data protection law, where such a mechanism is required.
9. Cookies and Similar Information
The website may use cookies and similar technologies to operate website functions, remember preferences, understand website usage and support relevant website activities.
Non-essential cookies will be used in accordance with applicable consent requirements. Further information is provided in our Cookie Policy.
10. Data Subject Rights
Where applicable under Mexican or European data protection law, individuals may have rights concerning their personal information, including:
- Access to personal information;
- Correction of inaccurate or incomplete information;
- Deletion or cancellation where legally applicable;
- Restriction of processing in applicable circumstances;
- Objection to certain processing;
- Data portability where applicable;
- Withdrawal of consent where processing is based on consent.
Requests concerning personal information may be submitted to gear@articulosdeport.com.
For requests made under the GDPR, we will respond within the applicable statutory period. The GDPR generally requires a response without undue delay and, in principle, within one month of receiving a request.
Under Mexican data protection law, individuals also have rights relating to access, rectification and cancellation of their personal information.
11. Data Accuracy
Customers are responsible for providing information that is accurate and keeping relevant account or order information up to date where necessary.
If you believe that information held by us is inaccurate or incomplete, you may contact us at gear@articulosdeport.com.
12. Changes to This Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes to our processing activities, legal requirements or website practices.
The latest version will be published on this page with the applicable update date.
13. Contact
For privacy enquiries or requests concerning personal information, please contact:
Articulosdeport
Data Controller: Artículos Deportivos Decathlon S.A. de C.V.
Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
Website: www.articulosdeport.com