Articulosdeport aims to provide a clear and straightforward process for returns, refunds and product-related enquiries.

1. Order Processing and Delivery

Orders are normally processed within 1–3 working days after payment confirmation.

Orders to eligible European destinations are generally shipped using DHL, FedEx or UPS Priority services. Standard delivery is approximately 5–12 working days from dispatch.

Tracking information is sent to the email address provided at checkout. Where tracking information is available, updates may be provided at relevant stages, including dispatch, arrival at a logistics point and local delivery.

If an order remains undelivered after the standard delivery period, please contact gear@articulosdeport.com. We will review the shipment and contact the relevant carrier to investigate the delivery.

Following the outcome of the investigation and the circumstances of the order, a full refund or replacement shipment may be arranged.

2. 14-Day Right of Withdrawal

For consumers to whom the European statutory right of withdrawal applies, the consumer generally has 14 days from the date on which the consumer or a designated third party obtains physical possession of the goods to withdraw from an online purchase without giving a reason.

To exercise the right of withdrawal, please email gear@articulosdeport.com with:

  • Your order number;
  • The name used for the order;
  • A clear statement that you wish to withdraw from the purchase.

After notifying us of the withdrawal, the goods should normally be returned without undue delay and no later than 14 days after the withdrawal request has been communicated, subject to applicable law.

3. Return Address

Approved returns should be sent to:

Articulosdeport Returns
Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico

Please contact gear@articulosdeport.com before sending a return so that the applicable return instructions can be provided.

4. Return Costs

For a standard 14-day withdrawal, the consumer may be responsible for the direct cost of returning the goods where this has been communicated before purchase and applicable law permits this arrangement.

Where the goods are defective, damaged or do not conform to the purchase, different statutory rules may apply and the consumer’s mandatory rights remain unaffected.

5. Damaged or Defective Goods

If an item arrives damaged or has a defect, please contact gear@articulosdeport.com after receiving the order.

Please provide:

  • Your order number;
  • Clear photographs of the affected item;
  • Photographs of the packaging where relevant;
  • A brief description of the issue.

After reviewing the information provided, we may arrange a refund or replacement without requiring the damaged item to be returned where appropriate.

Where photographs and the available information are sufficient to establish the relevant issue, no physical return will be requested for that particular case.

This procedure does not limit any mandatory statutory remedies available to consumers for defective or non-conforming goods. Under EU consumer rules, applicable remedies may include repair, replacement, a price reduction or reimbursement depending on the circumstances.

6. Refunds

Where a refund is approved, the refund will be processed in accordance with the applicable purchase terms and mandatory legal requirements.

Refunds may apply to:

  • A valid exercise of the statutory right of withdrawal;
  • An approved return;
  • An established damaged or defective item;
  • An undelivered order following the relevant delivery investigation;
  • Other circumstances where a refund is required under applicable law.

For a valid withdrawal, any applicable reimbursement will be handled in accordance with the statutory requirements governing the purchase.

7. Product Condition on Return

For a standard withdrawal, customers should handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

Where the value of goods has been diminished through handling beyond what is necessary for this purpose, the applicable rules concerning diminished value may apply.

This does not affect statutory rights relating to goods that are defective or not in conformity with the purchase.

8. Payment Methods

Orders may be paid using the payment methods displayed at checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other supported electronic wallet methods

The payment methods available for a particular order are displayed during checkout.

9. Contact

For return, refund or order enquiries, please contact:

Articulosdeport
Company: Artículos Deportivos Decathlon S.A. de C.V.
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
Address: Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico

You may leave a message by email if you are unable to reach us by telephone. We will review your enquiry and respond within 24 hours.