Articulosdeport provides delivery services for eligible European destinations. This Shipping Policy explains our order processing, dispatch, delivery timeframes and tracking arrangements.
1. Order Processing
Orders are normally processed within 1–3 working days after payment confirmation.
Once an order has been processed, it is prepared for dispatch and handed to the selected delivery carrier.
2. Shipping Methods
Orders are generally dispatched using established delivery services such as:
- DHL
- FedEx
- UPS Priority
The delivery service used for a particular order may depend on the destination and the applicable delivery arrangements.
3. Delivery Time
The standard delivery timeframe is approximately 5–12 working days from dispatch.
The delivery period begins once the order has been dispatched and may vary according to the destination, carrier handling and local delivery arrangements.
The applicable delivery information is provided during the purchasing process.
4. Tracking Information
Tracking information is sent to the email address provided when the order is placed.
Where tracking information is available, tracking updates may be provided at relevant stages of the delivery process, including:
- Order dispatch;
- Arrival at a logistics point;
- Transfer to local delivery;
- Local delivery.
Customers should ensure that the email address provided at checkout is accurate and accessible so that delivery notifications can be received.
5. Delayed Deliveries
If an order has not arrived after the standard 5–12 working day delivery period, please contact us at gear@articulosdeport.com.
We will review the shipment information and contact the relevant carrier to investigate the status of the delivery.
Following the outcome of the carrier investigation and the circumstances of the order, we may arrange a full refund or replacement shipment.
6. Delivery Address
Orders are dispatched from:
Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico
Customers are responsible for providing an accurate and complete delivery address at checkout.
If incorrect or incomplete address information is provided, customers should contact us promptly at gear@articulosdeport.com so that the available options can be reviewed.
7. Delivery and Receipt of Goods
For consumers to whom mandatory European consumer protection rules apply, the risk of loss or damage remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods.
The handover of an order to the delivery carrier does not by itself transfer the risk of loss or damage to the customer. (eur-lex.europa.eu)
8. Contact
For questions concerning shipping, tracking or delivery, please contact:
Articulosdeport
Company: Artículos Deportivos Decathlon S.A. de C.V.
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
Address: Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico