1. What payment methods are accepted?
Articulosdeport accepts several payment methods at checkout, including Visa, Mastercard and American Express. Depending on the device, browser and checkout availability, customers may also be able to pay using Apple Pay, Google Pay and other supported electronic wallet methods.
The payment options available for a particular order will be displayed during checkout.
2. How long does order processing take?
Orders are normally processed within 1–3 working days after payment confirmation.
Once processing is completed, the order is prepared for dispatch and tracking information is sent to the email address provided at checkout.
3. How long does delivery take?
Orders to eligible European destinations are generally sent using DHL, FedEx or UPS Priority services.
The standard delivery period is approximately 5–12 working days from dispatch.
Delivery information and the applicable delivery arrangements are provided during the purchasing process.
4. Will I receive tracking information?
Yes. Tracking information is sent to the email address provided when the order is placed.
Where tracking information is available, email updates may be provided at relevant stages, including when the order is dispatched, reaches a logistics point and enters local delivery.
5. What happens if my order takes longer than 5–12 working days?
If an order remains undelivered after the standard delivery period, please contact gear@articulosdeport.com.
We will review the shipment status and contact the relevant carrier to investigate the delivery. Following the outcome of the investigation and the circumstances of the order, a full refund or replacement shipment may be arranged.
6. Can I cancel my order after purchase?
If you wish to cancel an order before dispatch, please contact gear@articulosdeport.com as soon as possible with your order details.
Where the order has already been dispatched, the applicable cancellation and withdrawal procedure will apply.
7. Do European customers have a right to return an order?
Where the European statutory right of withdrawal applies, consumers generally have 14 days from the date they receive the goods to withdraw from an online purchase without giving a reason.
To exercise this right, please contact gear@articulosdeport.com with your order details and a clear request to withdraw from the purchase.
The statutory right of withdrawal is subject to the applicable legal rules and any statutory exceptions.
8. What if my order arrives damaged or the product has a defect?
Please contact gear@articulosdeport.com after receiving the order and provide your order number together with clear photographs showing the condition of the product and, where relevant, the packaging.
After reviewing the information provided, we may arrange a refund or replacement without requiring the damaged item to be returned where appropriate.
This procedure does not restrict any mandatory statutory remedies applicable to defective or non-conforming goods. EU consumer rules provide remedies for defective goods, which may include repair, replacement, price reduction or reimbursement depending on the circumstances.
9. Do I need to return a damaged product?
Not necessarily.
Where photographs and the information provided are sufficient to establish the relevant issue, we may process a refund or replacement without requesting the damaged product to be returned.
Where a return is required under the applicable circumstances, we will provide the relevant instructions.
10. How do I request a refund?
Please email gear@articulosdeport.com and include your order number, the reason for your request and any relevant supporting information.
Refunds are handled according to the applicable purchase terms and mandatory legal requirements.
11. Who pays for a return under the 14-day withdrawal right?
For a standard withdrawal, the customer may be responsible for the direct cost of returning the goods where this has been communicated before purchase and applicable law permits this arrangement.
Where goods are defective or not in conformity with the purchase, different statutory rules may apply.
12. How can I contact customer service?
For questions about products, orders, delivery, returns or refunds, please contact:
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
You may leave a message by email if you are unable to reach us by telephone. We will review your enquiry and respond within 24 hours.
13. Where is Articulosdeport based?
Articulosdeport is operated by:
Artículos Deportivos Decathlon S.A. de C.V.
Avenida Ejército Nacional No. 826, Colonia Polanco III Sección, Miguel Hidalgo, C.P. 11540, Ciudad de México, Mexico
Email: gear@articulosdeport.com
Telephone: +52 (56) 69 99 35 94
Website: www.articulosdeport.com